The situation
ONIX connects private and business customers with electricity and gas offers while also supporting sales partners and whitelabel processes. The software has to make switching, registrations, contracts and downstream operational work clear and dependable.
The work
I develop and continuously advance the platform across business analysis, architecture and implementation. This includes digital customer journeys, offer and contract processes, partner-facing workflows, integrations, operational screens and the technical foundation behind a fully digital process through to invoicing.
The outcome
Customers, partners and operations work through connected digital processes instead of fragmented handovers. The platform can evolve with new tariffs, market requirements and business models while maintaining a consistent user experience.